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Secure and User-Friendly Management Systems to Support Your Community

GrandManors takes the security of your community's data seriously allowing you to feel confident that your documents are protected.
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Tech Service

Management Platform that Powers Your HOA
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Data Security

UnSurpassed Data Security for Your Community
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Application Security

Your Community's Data is Safe With US
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Data Redundancy

Your Community's Information is Backed-Up

CiraConnect's platform, CiraCloud

Providing Secure Information At Your Fingertips

GrandManors uses the most robust HOA management technology platform in the community association industry through our subsidiary company CiraConnect. CiraConnect’s Software as a Service (SaaS) and Mobile apps ecosystem provides a world-class board and resident experience with all of the necessary details at their fingertips on any device, anywhere, any time.

  • Board Members have 24/7 access to all pertinent community information
  • Owners/Residents have access to download documents, make service requests, pay online, and other critical functions from any web-enabled device.
  • The dedicated on-site staff has access to all of the information they need to manage/serve the association and answer questions for those they serve in seconds with our advanced mobile applications.
  • Allows the consolidation of multiple applications into one unified platform

 
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We Take the Security of Your Data Seriously

We adhere to multiple aspects to protecting your data in the CiraCloud. In addition to the data center security, the CiraConnect platform also provides application-level security and data redundancy.
  • SSAE 16 Certified with SOC 1 Type II, SOC 2 Type II, SOC 3 Type II and ISAE 3402 Reports
  • ISO 27001 Certified
  • PCI DSS 3.0
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Application Security

Your Community's Data is Safe with Us

  • SSL web security
  • Strict internet session management, including session keys and automatic session/login timeouts
  • Password encryption and transaction logging
  • Allows the consolidating of multiple applications into one unified platform

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Data Redundancy

Your Community's Information is Backed-Up

  • Microsoft cluster and “hot” failover from primary to secondary to tertiary
  • Physical servers located at different data centers in different regions of the U.S.
  • Virtual machine snapshot backups on all servers at the hosting facility
  • Active Directory Server - monthly snapshots
  • Application Server - OS and Data snapshots monthly
  • Azure Read-Only MS SQL Server - OS daily snapshot
  • Web Servers - monthly
  • File Server - OS and data (files) daily
  • MS SQL differential transaction files are backed up daily on a separate magnetic disk on a separate server.
  • MS SQL differential transaction files back-up daily on a separate magnetic disk on a separate server
  • MS SQL full database back-up every week on a separate magnetic disk on a separate server

Additional data security measures are employed at the database and application level, including:

  • Database encryption at REST
  • Data field encryption for sensitive data (e.g., bank account numbers)
  • Role and department defined permissions
  • Transaction logging
  • One-time owner payments (e.g., e-check and credit/debit card) are transacted via integrated banking partner websites for full PCI compliance. Data is not stored on CiraConnect servers.
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