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An Overview of On-Site Community Management & Its Functions

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Posted by Camille Moore on Dec 27, 2023 4:30:00 PM

Community associations, also known as homeowner associations (HOAs) or condominium associations (COAs), are prevalent in today's housing market. 

These associations are created to manage the shared spaces and amenities of a community and ensure that the neighborhood runs smoothly. One of the ways they do this is through on-site community association management, which involves the management of the community's day-to-day operations by a team of professionals who work on-site at the community association. 

In this blog post, we will provide an overview of on-site community association management and its functions.

What is On-Site Community Association Management?

On-site community association management is the management of a community by a team of professionals who work on-site.

This team is responsible for the day-to-day operations of the community and is made up of various individuals, which can include a general manager, administrative staff, maintenance personnel, and lifestyle staff, amongst others depending on the scope of your association. These individuals work together to ensure that the community runs as efficiently as possible and residents are satisfied with their living experience.

Functions of On-Site Community Association Management

Financial Management

The financial management of a community is an important responsibility of community association management. This entails developing and overseeing the community's budget, collecting assessments from homeowners, and managing payments for the community's operational expenses and bills.

It is the management team’s duty to ensure that the community's finances are well-managed and all expenses are appropriately recorded, which allows for the board to make better and more informed decisions for the association.

Administrative Support

Another important function of on-site community association management is administrative support. This involves tasks such as answering owner and resident inquiries, handling community correspondence, and managing the community's records and documents. 

The administrative staff on the on-site team is responsible for providing support to both residents and the management team.

Maintenance and Repairs

On-site community association management is also responsible for the maintenance and repairs of the community's common areas and amenities. This includes the upkeep of the community's landscaping, pool, clubhouse, and other shared spaces. 

The maintenance staff keeps the community well-maintained so residents can enjoy the community's amenities to their fullest.

Enforcement of Community Rules and Regulations

Community associations typically have a set of rules and regulations that residents must follow to maintain the community's standards. On-site community association management is responsible for enforcing these rules and regulations. 

The on-site team works to keep residents aware of the community's rules and regulations and follows them accordingly. They also handle any violations of the rules and regulations and work to resolve any disputes that may arise.

Lifestyle Services

Most on-site management teams offer lifestyle management services, which are designed to enhance the quality of life for residents and foster a sense of community within the neighborhood. On-site management teams may organize social events and activities, such as holiday parties, movie nights, and game tournaments. 

Concierge services such as package delivery and coordination of transportation for residents may also be provided. These lifestyle management services aim to provide residents with a convenient, enjoyable, and comfortable living experience in their community.

What to Expect When You Hire  On-site Management 


If you're considering adding on-site management, it's important to have a good understanding of what to expect. Here are some key things to keep in mind:


  • Improved Communication: On-site management provides a direct line of communication between residents and the management team, which can lead to better communication and a better living experience for residents.


  • Efficient Operations: On-site management ensures that the community's operations run smoothly and efficiently, which can save time and money for residents.


  • Increased Property Values: A well-managed community with on-site management can increase property values, making it a better investment for residents.


  • Enhanced Quality of Life: On-site management ensures that the community is well-maintained and that residents can enjoy the community's amenities to their fullest. This can enhance the quality of life for residents and improve their overall living experience.

Wrapping Up

Overall, on-site community association management is a wise investment for any community association looking to provide its residents with a unique, community-oriented atmosphere. 

The on-site team handles various functions such as financial management, administrative support, maintenance and repairs, and enforcement of community rules and regulations. . Through their efforts, they help to create a thriving community where residents can enjoy a high quality of life. 

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Camille Moore

Camille Moore

Strategic HubSpot Certified Content/Copywriter & Digital Marketer | Crafting Compelling Narratives | Leading High-Performance Marketing Teams