Lifestyle Blog

Improving Your HOA Experience with Renters: Welcome, Inform, and Include

Posted by Duane McPherson, CMCA, PCAM® on Feb 27, 2019 8:04:00 AM

happy-couple-moving Moving to a new home is often a stressful experience. Learning to meet new people, and in the case of an HOA, learning new rules can easily overwhelm anyone.  When the new neighbor is renting, welcoming them is just as important as if they had purchased the home. Renters can become invested members of an HOA when they are made to feel welcomed, kept informed, and included within their new community. Here are several ways to assure your new renters are happy with their decision:

Welcome

A renter may not pay dues or vote but they are still a part of your community. Welcoming them as such can only lead to positive outcomes for everyone, including the board and other residents. 

While renters aren't homeowners this might change if they decide to make buy a home in the HOA. A warm welcome and a positive experience overall may convince them to someday purchase within the community. 

Creating a welcome wagon designed just for renters is a useful tool. A committee comprised of two or three friendly residents can break the ice by visiting the new renters. The committee members should invite the renters to community events and encourage them to become engaged in activities. Not only will they meet other residents, but they might also have a talent or skill to share for the benefit of all.

Communicate

Sharing a copy of the Covenants, Conditions, and Restrictions (CC&R) is an important and necessary step when engaging with renters. Don't just assume that the property owner provided them with a copy. Even if they did, a copy presented by an association member can serve as a reminder. 

The CC&R is the official list of association do's and dont's. While it may seem an unfriendly first task in greeting a new renter, handling it in a friendly way can ease the process. 

Educating renters about rules and regulations provides them with the knowledge they need to adapt to the community. Regulations may come easy to established members but everyone was new once. Be sure to include contact information for key members should the renters have any questions.

Association newsletters are a great way to keep renters informed of community news and events. Include the latest copy in their welcome packet and let them know how to sign up for future copies. Also, inform renters of any social media tools or special log-in requirements for the members-only section of the website. 

Once a renter begins to feel at home, they may take extra care to follow rules and regulations. Knowing they could possibly face eviction if they don't is something that can help keep them on track and out-of-trouble with fellow residents and board members.

About Grand Manors

From active adult communities to high rise condominiums and master-planned, single-family communities, Grand Manors knows property management. Providing on-site management for luxury properties is what we do best because we understand what it takes for an HOA to excel.

A properly managed community is an investment into the lifestyle and customer service you want your members to experience. Whether they are purchasing a home or renting, feeling welcomed and informed is part of what makes residents stay. The experience that a renter has with an association may lead to purchasing a home within the same community.

At Grand Manors, our experienced and highly skilled team of professionals provide quality management for the lifestyle your residents deserve. If you're seeking an on-site property management company for your luxury HOA, contact us. Let us help your association achieve its best success today.

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